Privacy Policy – Luna’s Doggie Den

  1. Who we are
    Luna’s Doggie Den (“we”, “us”, “our”) is the trading name of Tracey Caroline Robertson.
    Website: www.lunasdoggieden.com
    Email: info@lunasdoggieden.com
    Tracey Robertson is the “data controller” as defined by UK GDPR.
  2. What personal data we collect and why
    We may collect and process the following personal data:
  • Client details: name, email address, phone number, and address.
  • Dog details: name, breed, age, vaccination, health, dietary, and behaviour information.
  • Payment information: for booking services via BACS or other secure payment methods.

We collect this information to:

  • Provide dog walking, daycare, and boarding services.
  • Communicate with you regarding bookings and any updates.
  • Maintain records for licensing and animal welfare compliance.
  1. How we store and use your data
  • Your data is stored securely, both digitally and in paper records where necessary.
  • Data is used solely for providing our services and managing bookings.
  • We do not sell or share your personal information with third parties except where necessary to provide our services (e.g., payment processors) or as required by law.
  1. Data retention
  • Client and dog records, including health and attendance information, will be kept for at least three years to comply with licensing requirements and for welfare monitoring.
  • Payment and booking records are retained for at least six years for accounting and tax purposes.
  • Once records are no longer required, they will be securely deleted or destroyed.
  1. Your rights
    You have the right to:
  • Access the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your data, subject to any legal or licensing obligations.
  • Withdraw consent for us to process your data at any time, where applicable.

To exercise any of these rights, please contact us at info@lunasdoggieden.com.

  1. Changes to this policy
    We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services after changes indicates acceptance of the updated policy.